• FAQ

Frequently Asked Questions

Which platforms are supported?

• Disqus has full integrated support for WordPress, MovableType, Tumblr, Blogger, and TypePad. If you do not use any of these, Disqus also provides a general code snippet for any website. While Disqus was designed with blogs in mind, any newspaper, website, or web application would also likely work. Disqus and the comment system was built to be versatile and extensible.

Does this cost anything?

• Disqus is currently a free service to use. Anything that is free today will always be free, and we will never do things like sell your information or spam you with ads.

Is Disqus a hosted service?

• Yes, Disqus is a hosted service. This means that the discussion threads are completely powered by our software and servers. Disqus handles your website's discussion, with uncompromising performance and reliability, so that you don't have to.

Who owns the comments?

• Short answer: You do.
• Although Disqus is a hosted service, we do not make any claims to the ownership or control of the comments.A unique plus to Disqus is that comments are no longer chained to isolated websites. Thus, comments are owned by (and can be attributed to) the commenters. If it is your blog that the comment is made on, you retain control and ownership of any content that is present on your websit

Can I export my comments?

• Yes, you can export all your data from Disqus in a variety of formats. Go to your dashboard and proceed to Configure to locate this option.

Will search engines still index my comments?

• Disqus provides plugins for self-hosted blogs, running software such as WordPress or MovableType, that uses our API to interface with Disqus. Search engines will index this content perfectly.

• If you do not have a self-hosted blog, Disqus uses JavaScript and helps search engines index the comments by displaying the discussion threads on your Disqus community page.

What is my Disqus community page?

• If you've integrated with Disqus, you have a community page located at http://my_blog.disqus.com. Your community page allows you to see all the conversations happening on your blog, along with your community of visitors, readers, and commenters. We have big plans for the community page, so stay tuned.

What is an unverified user?

• One can verify his commenter identity by logging into his Disqus profile. Otherwise, commenters are considered unverified. This classification allows for greater administrative control for the blog moderator.

How do I claim a profile?

• If you've made a comment on a blog using Disqus, you automatically have a profile. To claim the comments and profile, verify your identity by clicking "Claim" on the profile. Once the profile is claimed, no one else will be able to use that profile or email address to comment aside from you.

What are clout points?

• Clout (measured in points) is a person's reputation across the Disqus network of blogs. Clout is determined by a few different things, but mainly by the rating of comments by others.
• Clout helps blog moderators separate top commenters from trolls. This number also helps our system detect spam and unsavory behavior. Since it may imply greater legitimacy, a higher clout will allow for more privileges in the near future.

How come I can't rate some comments?

• There are some cases where you are not allowed to rate a comment.
• You cannot rate a comment if:
  1. It is your comment.
  2. The comment is a direct reply to you.
  3. You are not a verified user
  4. Your clout is below a moderator-chosen threshold.

How do I customize the CSS?

• The comment system attempts to adapt your blog's style as best as it can. You can completely change the style with CSS.
• Refer to the CSS documentation for help on styling the comments.

Can I test on a local or private server?

• Yes. If you are trying to use Disqus on website that is not online or accessible, you must set the following JavaScript parameter.
  
  var disqus_developer = 1;
  
  Remember to unset this parameter when making your website live and public.

Can I change the container ID from disqus_thread?

• Yes. Set the following JavaScript parameter.
  var disqus_container_id = "your-custom-id";

What are some other hidden parameters?

• You can manually set the following parameters to override what Disqus automatically infers.
  

  • disqus_title // The title of the discussion thread, which is otherwise retrieved from the document title.
  • disqus_url // The URL of the discussion thread, also serving as its unique identifier. If you change your blog URL, you may need to manually change each thread URL.
  • disqus_message // This is a snippet of the blog post body for use on the community page.

Why is the link to my comments not showing the correct count?

• If you are using the WordPress plugin, open up your template's footer.php and add <?php wp_footer(); ?> right before the endling body tag (</body>).
  
  Otherwise, make sure the permalink to the blog article has #disqus_thread attached to the end of it.
  Example: http://my-blog.com/permalink-to-article.html#disqus_thread

I cannot comment in Safari and Chrome

• Within Safari and Chrome you will need to make sure to accept third party cookies.
  

  • In Firefox you will find this under the Privacy Section.
  • In Google Chrome click the wrench (to thetop right), options, and within the tab "under the hood " you will find it.

What languages does Disqus support?

• If you see any language errors or something just does not seem right, feel free to email translation@disqus.com .
  

  • English
  • Danish
  • French

  • German (Formal & Informal)

  • Italian
  • Japanese
  • Latvian
  • Portuguese (Brazil)
  • Russian

  • Spanish (Mexico & Spain)

  • Turkish
  • Dutch
  • Lithuanian
  • Norwegian
  • Polish
  • Greek
  • Icelandic
  • Hungarian
  • Czech
  • Estonian
  • Ukrainian
  • Slovak
  • Chinese (simplified)
  • Vietnamese
  • Romanian
  • Indonesian

How do I delete my account?

• Visit your Account Page and simply click the link "Delete my account".

• It takes roughly 24-48 hours to process a removal of an account.

How do I delete my website?

• Visit your Site Settings Page and click "Delete this website".

• It takes roughly 24-48 hours to process a removal of a site.